Courier delivery for online stores
Our own couriers deliver your buyers' orders across Moscow and the Moscow region; to other regions we ship through carriers and Russian Post. We accept payment on delivery, allow partial acceptance of an order and keep the buyer informed at every step.
Delivery after which the order does not come back
The easier it is for the buyer to receive and pay for a purchase, the more orders are accepted. We have put everything that affects it into one courier service.
Payment on delivery
The buyer pays the courier in cash or by card. We transfer the money for accepted orders in 3 working days, and the amount for each parcel is in the report.
Partial acceptance
The buyer can try on or examine the goods and keep only what fits. The courier takes the rest back to the warehouse, and you pay only for what was accepted.
Inspection before payment
For each parcel you decide whether the packing may be opened before payment. This is set when the order is sent through a module or the API.
A convenient time
The buyer chooses the delivery date and time window, and the courier calls in advance. If plans change, we reschedule the visit.
The buyer knows where the order is
We send the buyer SMS and messages in MAX and Telegram: the order is received, handed over for delivery, the courier is on the way. The buyer checks the tracking number on our website, and your store receives it in the module and shows it in the buyer's account.
- ReceivedThe order has reached the warehouse from your store
- PickedPacked and ready to ship
- With courierThe buyer gets a message with the time window
- DeliveredThe status and the amount paid go to your store
- ReturnUnaccepted items travel back to the warehouse
Orders, statuses and money without manual work
Connect delivery to your website once. After that orders go to us, and statuses and tracking numbers come back to your store automatically.
Checkout widget
The buyer sees the courier price and time, pickup points on a map and Russian Post right at checkout. About the widget
CMS modules
InSales, 1C-Bitrix, OpenCart, Shop-Script, WooCommerce, MODX, PrestaShop: orders go to us on a status change, and the tracking number comes back into the order. All modules
API
Creating orders, delivery statuses, tracking numbers and price calculation from your own system. API reference
A warehouse next door
If the goods are stored with us, the order is picked and leaves for the buyer within the same operation, with no transfers. Fulfilment
Regions
Outside Moscow and the region we ship through CDEK, 5Post and Russian Post under a single agreement with us.
Returns
We receive unaccepted orders and buyer returns at the warehouse, inspect them and put them back on sale. Returns handling
Selling on marketplaces?
The same couriers deliver Wildberries, Ozon and Yandex Market orders under the DBS model: the order goes to the buyer straight from our warehouse, and we send the statuses to the marketplace ourselves. See the DBS delivery page.
Frequent questions about courier delivery
How much does delivery cost?
It depends on the address, weight and dimensions. The delivery calculator shows the price and time for your order, and a manager will send terms for your volume.
Can payment be taken on delivery?
Yes, in cash and by card. Card payment and partial acceptance can be allowed for each parcel separately.
When do I get the money for accepted orders?
In 3 working days after delivery. The amount for each parcel is in the report in your client account.
How does the buyer learn about the delivery?
From SMS and messages in MAX or Telegram, and the status can be checked on our website by tracking number.
How does the tracking number get into my store?
Through the module for your CMS or through the API: the status and tracking number are written into the order, and the buyer sees them in the store's customer account.
We will connect courier delivery
Tell us where your orders come from, how many a month and where they go. A manager will send the terms and help connect your website.
Prefer to estimate it yourself first?
- Fulfilment calculator (in Russian) estimates warehouse work for FBO and FBS.
- Delivery calculator (in Russian) shows prices and delivery times across carriers.
Already an ILFF client?
For questions about orders, receiving and shipments, contact your manager or the support chat in your client account.
Where we work
We receive goods and ship orders from two warehouses.