You sell. We pick, pack and send parcels to your buyers.
For online stores and catalogue retailers. We store your goods at our warehouse, pick and pack a parcel for every order, add a catalogue and documents, register the shipment and hand it over to Russian Post. The buyer gets a tracking number, and you see the status of every order.
The whole path of an order from the shelf to the post office counter
We take on the whole process or individual steps. For example, you bring orders already picked, and we only pack, label and hand them over.
Receiving and storage
We receive the delivery, count it and assign cells. Stock for every SKU is visible in the report.
Order picking
We pick the items on the order list and check them by barcode, so the buyer receives exactly what was ordered.
Packaging
Box, bag, bubble wrap, filler. Fragile items are packed separately. Your branded packaging can be used.
Inserts
We put a catalogue, a leaflet, a discount coupon, a return form, a delivery note or a receipt into the parcel.
Registration and labelling
We weigh the parcel, print a label with the address and barcode, and form a batch with the accompanying documents.
Handover and returns
We hand the batch over at the post office. Unclaimed parcels and returns come back to the warehouse and are inspected.
For stores that send parcels all over Russia
Online store
- Orders from your website and from marketplaces at one warehouse.
- We cover sales peaks without you hiring seasonal staff.
- Orders can be uploaded as a file or sent via API.
Catalogue retail
- We send orders to small towns and villages that only Russian Post reaches.
- We put a new catalogue and the next order form into every parcel.
- We receive and sort returns of unclaimed parcels.
Which parcel types we handle
You choose the service for each order or set one by default. We will suggest what is cheaper for your weight and geography.
| Russian Post service | Weight limit | When it is chosen |
|---|---|---|
| Posylka Online | up to 20 kg | The main service for online stores: delivery to a post office, a clear tariff |
| Courier Online | up to 20 kg | The buyer needs delivery to the door |
| 1st class parcel | up to 2.5 kg | Small orders that must arrive faster than a standard parcel |
| Standard parcel | up to 20 kg | Heavy and large orders, remote settlements |
| EMS | up to 31.5 kg | Urgent shipment |
Weight and size limits are given according to Russian Post rules and may change. Shipping with other carriers can be discussed separately.
Six steps from the contract to a delivered parcel
Onboarding takes a few days. After that orders go out every day without your involvement.
Contract
We discuss volume, packaging, inserts and shipment services.
Inbound delivery
You bring the goods to the warehouse; we receive and put them away.
Orders
You send orders as a file, through your account or via API.
Picking and packing
We pick, check, pack and add inserts.
Handover to the post
We label, form a batch and hand it over at the post office.
Report
We send tracking numbers and follow statuses and returns.
Every parcel has a tracking number
The number appears in the report next to your order number right after registration. You can send it to the buyer, and your support team sees where the parcel is without calling the warehouse.
- Mon 10:40Order received by the warehouse
- Mon 14:15Picked, packed, weight 1.24 kg
- Mon 17:30Handed over to a Russian Post office
- Thu 11:05Arrived at the pickup point
- Thu 18:20Delivered to the buyer
A warehouse that already ships thousands of orders
ILFF provides fulfilment for sellers on Wildberries, Ozon and Yandex Market. The same receiving, inventory and picking processes work for your parcels.
Barcode check
Every item in an order is scanned during picking. Wrong or missing items are caught before packing, not after a buyer's complaint.
One warehouse for all channels
Goods for marketplaces and for parcels are kept in one place. There is no need to split stock between contractors.
Your packaging and inserts
We use your boxes, stickers and catalogues so that the buyer sees your brand.
Records in 1C
Stock, orders and shipment statuses are kept in the warehouse management system. You get reports without manual spreadsheets.
Tell us about your store and we will send a quote
The cost depends on the number of orders a month, items per order, packaging and inserts. The Russian Post delivery tariff is calculated separately by weight and address.
What helps with the quote
- A list of products with dimensions and weight, or an export from your system.
- How many orders in a normal month and at peak.
- A sample order: how many items, what packaging, what to insert.
- Where you mostly ship: large cities or the regions.
Already selling on marketplaces?
If your goods are already stored at an ILFF warehouse for Wildberries, Ozon or Yandex Market, parcels can be sent from the same stock.
Where to bring the goods
We receive deliveries at either of the two warehouses.