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Tracking

Where is my order

Enter the ILFF order number from the email or text message. We will show the status, the carrier, the tracking number and the order's movement history. Statuses are shown in Russian.

Questions

If something went wrong

Where do I find the order number?

The ILFF number comes in the text message and other notifications about the order. If you do not have it, ask the store where you bought.

The order is not found

Check the number: it contains digits only. If the store has just handed the order over, it will appear after it is received at the warehouse.

I need to reschedule delivery or change the address

Call us on +7 (495) 868-16-88 and give the order number.

WeChat

WeChat QR code

Scan the QR code in WeChat · 用微信扫码添加

We will call you back

During working hours we call right away, otherwise the next morning. Mon–Fri, 11:00 to 20:00 Moscow time. Managers speak Russian.