Returns handling for online stores
We collect returns from buyers and receive unclaimed orders and Russian Post "Easy Return" parcels. At the warehouse we inspect the goods, set aside defects, repack and put sellable items back on sale.
Three return routes to our warehouse
Pickup from the buyer
A courier visits the buyer in Moscow and the region and collects the return. The buyer does not have to go anywhere.
Exchange: pickup with delivery
The courier brings the new item and collects the return in the same visit. Convenient for a size exchange or replacing a defective item.
Russian Post "Easy Return"
The buyer sends the return from any Russian Post office, and we receive and process the parcels at the warehouse.
A return becomes stock again
Every return goes through the same chain. Processing time: one working day from the moment the return arrives at the warehouse. The result is visible in the report.
Receiving
We match the return with the order and the reason.
Inspection
We examine the item and take photos if needed.
Sorting out defects
Defective and damaged items are set aside separately.
Repacking
Sellable items are packed and labelled again.
Back on sale
We return them to the stock available for orders.
Report
The outcome of each return is in your client account.
What it gives the store
Money is not tied up in returns
Sellable items are back in stock within one working day and sell again instead of piling up in boxes at the office.
Defects are accounted for
Rejected items are stored separately, so you can file a claim with the supplier or write them off.
Returning is easy for the buyer
A courier, an exchange or any Russian Post office: the easier it is to return, the more confidently people buy.
Everything in one place
If the goods are stored with us, the return comes to the same warehouse the order left from.
Tell us about your returns
How many returns a month, where they come from and what should be done with them. A manager will propose a process and a rate.
Prefer to estimate it yourself first?
- Fulfilment calculator (in Russian) estimates warehouse work for FBO and FBS.
- Delivery calculator (in Russian) shows prices and delivery times across carriers.
Already an ILFF client?
For questions about orders, receiving and shipments, contact your manager or the support chat in your client account.
Where we work
We receive goods and ship orders from two warehouses.